ABSTRACT
The major purpose of this study was to evaluate improving the efficiency and effectiveness of the OTM graduates through the acquisition of ICT skills. The design of the study was an opinion survey research. The population consisted of 50 respondents, made up of 15 OTM staff and 35 students in Delta State Polytechnic, Ozoro. The simple percentage was used to analyse the research questions. The major findings of the study were that ICT skills are vital for OTM graduates as any deficiency in this course would invariable affect their duties as a secretary in the office. The study equally revealed that modern laboratory, good working equipment are needed for effective learning of ICT skills. However it was discovered that the cost of acquiring ICT (Computer) and skills is expensive. Necessary recommendation were also made.
TABLE OF CONTENTS
Title
Approval
Certification
Dedication
Acknowledgement
Table of contents
Abstract
CHAPTER ONE Introduction
Background to the study
Statement of the problem
Purpose of the study
Significance of the study
Research questions
Assumptions of the study
Scope of the study
Operational definition of terms
CHAPTER TWO
Introduction
The meaning of Office Technology and Management (OTM)
Concept of Information and Communication Technology (ICT)
ICT skills expected of the OTM graduates
Types of ICT equipment and their usefulness
Some various types of ICT application software
Strategies to enhance ICT utilization
General benefits of ICT to OTM graduates
Importance of ICT to the OTM graduates in the work place
Problems associated with the OTM graduates in the use of computer
CHAPTER THREE
Methodology
Introduction
Design of the Study
Area of the Study
Population Sample
Sample techniques
Instrumentation
Description of the instrument
Validation of the Instrument
Methods of data collection and retrieval
Methods of data analysis
CHAPTER FOUR
Introduction
Data Analysis
Discussion of findings
CHAPTER FIVE
Summary, Findings, Conclusion and Recommendations
Summary
Findings
Conclusion
Recommendations
Suggestions for further studies
References
Appendix
Questionnaire
